Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from our company, you’ll never need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any trouble ticket whilst browsing through your website files or configuring different settings. The ticketing system is being strictly monitored 24x7 by our technical support team members and the ticket response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive support. In contrast to some hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information in regards to any billing or technical problem. Moreover, you can read a selection of help articles, which will help you solve the most commonly met complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the belief that you should be able to manage everything related to your account from one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an enquiry or chance upon a challenge, you can get in touch with our support staff representatives right away without needing to go through another interface. You can browse through your web files or check different settings within your account whilst sending a new ticket or reading the reply to an older one. If you have a vast number of tickets and you want to track down a specific one, you can use the smart search box, which is available in the Help section. We’ll make sure you receive a reply in no more than 1 hour irrespective of the nature of your query or problem.