One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to get a response to an email or a client support ticket. No matter when you contact us, we’ll respond to you within maximum sixty minutes with any technical and sales inquiries you may have. The fact is, our actual reply time hardly ever exceeds twenty-thirty minutes. Since we are available 24x7, you’ll always get support in a well-timed fashion and we realize exactly how crucial that is in the electronic age. Shortly after you contact us, we will respond to your enquiries. In case you bump into any technical issue, we’ll tackle it on your behalf, or we will provide you with all the necessary information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from our company, you can take full advantage of our hyper-fast support service. You will receive an answer to any support ticket submitted via the web hosting Control Panel or e-mail sent to our tech and customer support team in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes far less time to examine and resolve a problem. We’ll give you more details if the solution entails something that needs to be done on your end. If you touch base with us during weekends or official holidays, the response time will be the same and because of the fact that our support team will be at your disposal 24-7, you will get prompt help for virtually any billing, general or technical issue irrespective of the hour at which you contact us.