Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a sixty–minute response guarantee for each trouble ticket or e–mail that you submit to the customer support staff. We will swiftly answer all common inquiries and forward right away the case to our server administrators in case further assistance is required. If you order our Optional Managed Services package, we will perform any of the included server management services at a time that has been discussed with you upfront.
An Excellent Customer Service
If you require help using our Web Site Control Panel or with any of the applications that we have installed on the dedicated server for you, don’t hesitate to reach the customer support staff at any moment through the ticketing system. In addition, should you need assistance administering your dedicated hosting server, you can make use of the Optional Managed Services package, that includes OS updates every week, software installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup hard drive storage space, etc.
An Intuitive Help Area
Each Linux dedicated hosting server comes with our charge–free Web Site Control Panel, which sports a circumstantial knowledgebase plus a set of instructional video tutorials. Whenever you require assistance with the Web Site Control Panel, just press the Help or Videos buttons situated in the upper right corner.